You can book online up to 30 days in advance. For group events or bookings further out, call us at (403) 473-7717 and we'll set it up for you.
"}, {"id": 2, "sequence": 20, "question": "Can I book on the same day?", "answer_html": "Yes. Same-day bookings are welcome as long as a bay is open - the online schedule shows live availability. Walk-ins are also welcome, but booking ahead is the only way to guarantee a bay, especially on evenings and weekends.
"}, {"id": 3, "sequence": 30, "question": "What is the minimum and maximum booking length?", "answer_html": "The minimum booking is 1 hour, and bookings can be extended in 30-minute increments up to 4 hours online. Longer sessions and private events can be arranged by calling us.
"}, {"id": 4, "sequence": 40, "question": "Can I change or cancel my booking?", "answer_html": "Yes. You can change or cancel free of charge up to 24 hours before your start time by calling us. Cancellations inside 24 hours and no-shows are charged in full.
"}, {"id": 5, "sequence": 50, "question": "Is the schedule showing availability real-time?", "answer_html": "Yes. The booking calendar is connected directly to our system, so what you see is what's open. Once you complete a booking the bay is reserved instantly and you'll receive a confirmation email.
"}]}, {"id": 2, "name": "Pricing & Payment", "sequence": 11, "faqs": [{"id": 6, "sequence": 10, "question": "Is pricing per person or per bay?", "answer_html": "Pricing is per bay, per hour - not per person. Each booking includes up to 4 players; additional players are $20 per person per hour. Bays 1-4 are $55/hr Mon-Thu and $60/hr Fri-Sun; Bays 5-6 (our larger group bays) are $60/hr Mon-Thu and $60/hr Fri-Sun. Club rental is $30 per set per hour. Prices are plus GST.
"}, {"id": 7, "sequence": 20, "question": "When am I charged?", "answer_html": "Your card is charged in full when you complete your booking online. Food, drinks and any extras are paid at the bar during your visit.
"}, {"id": 8, "sequence": 30, "question": "Do you offer refunds?", "answer_html": "Bookings cancelled at least 24 hours before the start time are refunded in full to the original payment method. Cancellations inside 24 hours and no-shows are non-refundable. If we have to close for weather or a technical issue, we'll refund you or rebook you at no charge.
"}, {"id": 9, "sequence": 40, "question": "Do you have memberships?", "answer_html": "Yes. Our Personal Membership is $2,999 + GST for 80 hours of simulator time, valid for 365 days from registration. Members can play up to 2 hours per day at no extra charge, with additional same-day play at 15% off the regular rate. Up to 4 players per booking (including the member); extra players are $20 each. Memberships are non-transferable, have no cash value, and are booked online. Ask our staff or call (403) 473-7717 to sign up.
"}, {"id": 10, "sequence": 50, "question": "Do you sell gift cards?", "answer_html": "Yes. Gift cards are available to purchase online through our website and can be used toward simulator time, food and drinks.
"}]}, {"id": 3, "name": "On-Site Experience", "sequence": 30, "faqs": [{"id": 11, "sequence": 10, "question": "Do I need to bring my own clubs?", "answer_html": "No. You're welcome to bring your own clubs, but we also have right- and left-handed rental sets available for $30 per set per hour. Golf shoes are not required - clean indoor runners are perfect.
"}, {"id": 12, "sequence": 20, "question": "What age groups can play?", "answer_html": "All ages are welcome to play. Because we are a licensed sports bar, guests under 18 must be accompanied by an adult, and minors are permitted until per AGLC rules. After that time the venue is 18+.
"}, {"id": 13, "sequence": 30, "question": "Can I bring extra guests who aren't part of the booking?", "answer_html": "Yes, as long as your bay has room. Each bay has a maximum capacity (Bay 1 & 4: 4 people; Bay 2 & 3: 7; Bay 6: 9; Bay 5: 10). Your booking includes 4 players; anyone beyond that who plays is $20 per person per hour, payable on arrival. Non-playing spectators are welcome to hang out in the bar area.
"}, {"id": 14, "sequence": 40, "question": "Do you serve food and drinks?", "answer_html": "Yes. We're a fully licensed sports bar with a full food menu, draft and bottled beer, cocktails, wine and non-alcoholic options. Order right from your bay or at the bar, and we'll bring it to you. Outside food and drinks are not permitted.
"}]}, {"id": 4, "name": "Locations & Facilities", "sequence": 40, "faqs": [{"id": 15, "sequence": 10, "question": "Where are you located?", "answer_html": "We have one location: 5031 50 Street, Sylvan Lake, AB T4S 1P9, right in downtown Sylvan Lake. Parking is available. Call us at (403) 473-7717.
"}, {"id": 16, "sequence": 20, "question": "Are all the simulator bays the same?", "answer_html": "All 6 bays run the same simulator software and course library. Bays 1-4 are standard bays for up to 4 players. Bays 5 and 6 are our larger group bays (up to 10 and 9 people), and Bay 6 is set up for multiplayer and multi-sport games, making it ideal for parties and groups.
"}, {"id": 17, "sequence": 30, "question": "Can I host a private event or party?", "answer_html": "Absolutely. We host birthdays, stags and stagettes, corporate events, team nights and league play. You can book one or more bays, or rent the whole venue for larger groups. Food and drink packages are available. Email info@playersgolfbar.ca or call us at (403) 473-7717 and we'll put together a package for you.
"}]}]}